IT holding you back?

Identify and deliver the right solutions for your organisation.

Director level consultancy

Confidential and independent advice for senior teams to provide a clear way forward.

Coaching and Research

Bespoke support for your staff, members and stakeholders.

Looking for a new CRM, website or both?

Tap into market knowledge and expertise to identify and procure the best suppliers and solutions to deliver your strategy.

Running late or over-budget with your IT project?

Technical understanding and management skills to quickly identify the cause – then working with you and your suppliers to get you back on track at minimum cost.

Having problems with your systems or your supplier?

Whether it is a technical problem or a supplier relationship issue, we understand the causes and can work with you and your supplier to sort things out.

Latest Projects

CRM and Web Portal for the British Parking Association

We have recently taken the British Parking Association (BPA) through a journey from a strategic analysis of their requirements and objectives to a structured procurement process that gives them the right CRM and website solution to meet their current and future needs.

CRM and Website for the Chartered Institution of Highways and Transportation

The Chartered Institution of Highways and Transportation (CIHT) appointed us to review their CRM and website, develop the investment business case for their Board, and to oversee the re-implementation / upgrade of their current CRM plus development of a new website.

CRM for the Chartered Society of Physiotherapy

We ran the procurement and managed the implementation of new CRM for the Chartered Society of Physiotherapy (CSP), delivering this large and complex project on time and within budget.

Latest Blogs

Cloud CRMs – Do we need to manage the risks?

31 July 2019 CRM , E AND H , Membership Associations , Professional Membership Sector , Risk

Organisations upgrading their membership systems or replacing CRM are increasingly moving to cloud-based Software as a Service (SaaS) membership solutions.  There are good reasons for doing this – flexibility, scalability, security, reducing the overheads of in-house IT, no longer having to worry about upgrades etc. – and of course it is the way the market

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Why are CRM, Website and IT Projects often so difficult?

7 January 2019 Change , E AND H , Membership Associations , Professional Membership Sector

We were asked to deliver an expert briefing on this subject at the recent Associations Congress and Expo in London. The session proved very popular, so we thought we’d share a summary of our thoughts more widely. IT projects are always challenging, and unfortunately a large proportion still fail to deliver the intended benefits. Why

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Breaking the Code

18 August 2018 Change , E AND H , Membership Associations , Professional Membership Sector , Project Management , Transformation

Embarking on a major digital transformation project with your organisation?  In our experience – it is usually something of a quest.  What didn’t you realise that you wished you had known at the start? What might it be like if you could anticipate those unforeseen challenges?  What is it useful to take with you along

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