Latest Projects
Online Membership Application Portal and updated CRM for the Institution of Fire Engineers
The Institution of Fire Engineers engaged us to support the specification, supplier management, testing and implementation of their new application portal.
CRM and Website for the Twins Trust
We supported the Twins Trust from the latter stages of procurement, through to a successful implementation of a new website, integrating with a new Microsoft Dynamics CRM.
CRM and Web Portal for the British Parking Association
We have recently taken the British Parking Association (BPA) through a journey from a strategic analysis of their requirements and objectives to a structured procurement process that gives them the right CRM and website solution to meet their current and future needs.
Latest Blogs
Changing Times for Membership IT Suppliers
9 March 2020 Change , Consultancy , CRM , E AND H , Membership Associations , Procurement
What might it mean for the sector? Over the last 15 months or so the ClearCourse partnership have bought up many of the well-known names in Membership and NFP IT, and several of our clients and colleagues in our network are asking what this means for them. Companies including MillerTech, APT, NetXtra, Trillium, Silverbear, Protech,
Read More
Procuring New IT – It’s not about buying
28 February 2020 Consultancy , CRM , E AND H , Membership Associations , Procurement , Project Management
Why are so many membership organisations still struggling to procure the right CRM or website at a budget they can afford? Why are the better IT suppliers in the sector so often frustrated at the process they have to go through in tendering – and often pull out? There are many reasons – and whilst
Read More
Cloud CRMs – Do we need to manage the risks?
31 July 2019 CRM , E AND H , Membership Associations , Professional Membership Sector , Risk
Organisations upgrading their membership systems or replacing CRM are increasingly moving to cloud-based Software as a Service (SaaS) membership solutions. There are good reasons for doing this – flexibility, scalability, security, reducing the overheads of in-house IT, no longer having to worry about upgrades etc. – and of course it is the way the market
Read MoreWhat our clients say:
David provided the project management and leadership skills that enabled us to implement our Housing system on time and within budget.
-Nigel Christie, General Manager, Birmingham City Housing
E AND H has enabled Kent County Council to significantly improve our Health and Safety reporting and data management processes. The personal and professional style of the consultant has been a real asset in influencing those needing to be engaged with this project and the outcomes described have clearly been good value for money.
-Helen Bale, Corporate Health and Safety Manager, Kent County Council
Jane helped us to design a practical set of tools and templates, and delivered interactive workshops focusing on the essentials for successful projects. Our staff found the workshops really useful and were encouraged and reassured by Jane's supportive and clear approach.
-Wendy Head, Strategic HR Manager, Shepway District Council
I have been exceptionally pleased with the work E AND H have delivered. They are professional, reliable and always deliver to the timescales agreed. In addition they have offered support and advice over and above their contract requirements throughout the time they have worked with LLUK.
-Leah Swain, Executive Director of Operations, Lifelong Learning UK
E AND H has worked with Havering to initiate a solution that has meant we are now ‘ahead of the game’, they have enabled us to shift the blockages and get things moving so we can now see a clear way forward. The Single Status project presented a significant challenge to Havering. E AND H provided invaluable support to the authority. Thanks again for helping to get us organised!
-Cheryl Coppell, Chief Executive, London Borough of Havering
The new approach and manual are fantastic, and have completely revolutionised the way we deliver projects.
-Joanne Reid, IS Project Office Manager, Home Group Limited
Working with E AND H allowed us to step back from what seemed to be a complex issue and break it down into easily manageable parts. Their valuable advice and firm steering of the project planning allowed us to move forward with confidence and make rapid changes that brought immediate results.
-Lynda Wight, Executive Director, The Organisation for Professionals in Regulatory Affairs
I just wanted to acknowledge your significant contribution to the work of the CSP, both in terms of the actual work you have delivered and also the way you have delivered it. The latter might be even more important and significant in terms of our journey on Good to Great.
-Karen Middleton, Chief Executive, Chartered Society of Physiotherapy
I am only sorry that we didn’t know about them sooner or we would have used E AND H to design and lead the whole project.
-Sue Kellie, Deputy Chief Executive, British Dietetic Association
“E AND H have continued to drive our CRM and Website project forwards in a way we wouldn’t have been able to do ourselves, keeping multiple stakeholders and suppliers talking and working with one another. They have been an extremely valuable addition to our organisation and they have helped foster a one-team approach. ”
-Dan Isichei, Director of Communications, Chartered Institution of Highways & Transportation
Over the course of my 25 year professional career I have worked with many suppliers, companies and consultants in many different industries. Without hesitation, I can honestly say I have never worked with two people as dedicated to supporting their client in achieving the key objectives as Jane and David. Their approach is both methodical and meticulous, facilitating the highest level of service, resulting in the greatest chance of success in an IT environment that is notorious for it’s nuance and complexity – CRM platforms. From inception and design through to implementation, the team and I have felt we are in a safe pair of hands throughout this three year project, which has been delivered on time and under budget. We simply couldn’t have asked for anything more. The greatest appreciation goes to both David and Jane for their endless support. Thank you so much.
-Caron Fassetta, Head of Membership & Information Management, British Parking Association
E AND H provided extremely thorough project management that kept us on track and ensured nothing was missed! When you are extremely busy running a project this is invaluable. In addition, E AND H provided us with an excellent project management structure that made sure everybody in the project was accountable. Without E AND H we wouldn’t have completed the project within our ambitious timescale of 9 months. I would thoroughly recommend E AND H for any project.
-Nikki Roberts, Head of Communications, Twins Trust
David, Jane and Len from E AND H Ltd were the perfect fit for the IFE’s online membership applications project (OMAP). Their expertise and support with project management, supplier management, budgeting, contract negotiations and in-depth technical abilities proved to be invaluable. They were able to comprehend and understand our complex application processes and translate them into tangible and functional products. They were very professional and a pleasure to work with and guided our team through the process, keeping us focused and progressing to a rewarding outcome.
-Linda Johnstone, Membership and Registration Coordinator, The Institution of Fire Engineers
Our Clients
