CRM and Web Portal for the British Parking Association
We have recently taken the British Parking Association (BPA) through a journey from a strategic analysis of their requirements and objectives to a structured procurement process that gives them the right CRM and website solution to meet their current and future needs.
CRM and Website for the Chartered Institution of Highways and Transportation
The Chartered Institution of Highways and Transportation (CIHT) appointed us to review their CRM and website, develop the investment business case for their Board, and to oversee the re-implementation / upgrade of their current CRM plus development of a new website.
CRM for the Chartered Society of Physiotherapy
We ran the procurement and managed the implementation of new CRM for the Chartered Society of Physiotherapy (CSP), delivering this large and complex project on time and within budget.
31 July 2019 CRM , E AND H , Membership Associations , Professional Membership Sector , Risk
Organisations upgrading their membership systems or replacing CRM are increasingly moving to cloud-based Software as a Service (SaaS) membership solutions. There are good reasons for doing this – flexibility, scalability, security, reducing the overheads of in-house IT, no longer having to worry about upgrades etc. – and of course it is the way the marketRead More
7 January 2019 Change , E AND H , Membership Associations , Professional Membership Sector
We were asked to deliver an expert briefing on this subject at the recent Associations Congress and Expo in London. The session proved very popular, so we thought we’d share a summary of our thoughts more widely. IT projects are always challenging, and unfortunately a large proportion still fail to deliver the intended benefits. WhyRead More
18 August 2018 Change , E AND H , Membership Associations , Professional Membership Sector , Project Management , Transformation
Embarking on a major digital transformation project with your organisation? In our experience – it is usually something of a quest. What didn’t you realise that you wished you had known at the start? What might it be like if you could anticipate those unforeseen challenges? What is it useful to take with you alongRead More
What our clients say:
David provided the project management and leadership skills that enabled us to implement our Housing system on time and within budget.
-Nigel Christie, General Manager, Birmingham City Housing
E AND H has enabled Kent County Council to significantly improve our Health and Safety reporting and data management processes. The personal and professional style of the consultant has been a real asset in influencing those needing to be engaged with this project and the outcomes described have clearly been good value for money.
-Helen Bale, Corporate Health and Safety Manager, Kent County Council
Jane helped us to design a practical set of tools and templates, and delivered interactive workshops focusing on the essentials for successful projects. Our staff found the workshops really useful and were encouraged and reassured by Jane's supportive and clear approach.
-Wendy Head, Strategic HR Manager, Shepway District Council
I have been exceptionally pleased with the work E AND H have delivered. They are professional, reliable and always deliver to the timescales agreed. In addition they have offered support and advice over and above their contract requirements throughout the time they have worked with LLUK.
-Leah Swain, Executive Director of Operations, Lifelong Learning UK
E AND H has worked with Havering to initiate a solution that has meant we are now ‘ahead of the game’, they have enabled us to shift the blockages and get things moving so we can now see a clear way forward. The Single Status project presented a significant challenge to Havering. E AND H provided invaluable support to the authority. Thanks again for helping to get us organised!
-Cheryl Coppell, Chief Executive, London Borough of Havering
The new approach and manual are fantastic, and have completely revolutionised the way we deliver projects.
-Joanne Reid, IS Project Office Manager, Home Group Limited
Working with E AND H allowed us to step back from what seemed to be a complex issue and break it down into easily manageable parts. Their valuable advice and firm steering of the project planning allowed us to move forward with confidence and make rapid changes that brought immediate results.
-Lynda Wight, Executive Director, The Organisation for Professionals in Regulatory Affairs
I just wanted to acknowledge your significant contribution to the work of the CSP, both in terms of the actual work you have delivered and also the way you have delivered it. The latter might be even more important and significant in terms of our journey on Good to Great.
-Karen Middleton, Chief Executive, Chartered Society of Physiotherapy
I am only sorry that we didn’t know about them sooner or we would have used E AND H to design and lead the whole project.
-Sue Kellie, Deputy Chief Executive, British Dietetic Association
“E AND H have continued to drive our CRM and Website project forwards in a way we wouldn’t have been able to do ourselves, keeping multiple stakeholders and suppliers talking and working with one another. They have been an extremely valuable addition to our organisation and they have helped foster a one-team approach. ”