Blog

31 Jul 2019
Cloud CRMs – Do we need to manage the risks?

Organisations upgrading their membership systems or replacing CRM are increasingly moving to cloud-based Software as a Service (SaaS) membership solutions.  There are good reasons for doing this – flexibility, scalability, security, reducing the overheads of in-house IT, no longer having to worry about upgrades etc. – and of course it is the way the market

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07 Jan 2019
Why are CRM, Website and IT Projects often so difficult?

We were asked to deliver an expert briefing on this subject at the recent Associations Congress and Expo in London. The session proved very popular, so we thought we’d share a summary of our thoughts more widely. IT projects are always challenging, and unfortunately a large proportion still fail to deliver the intended benefits. Why

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18 Aug 2018
Breaking the Code

Embarking on a major digital transformation project with your organisation?  In our experience – it is usually something of a quest.  What didn’t you realise that you wished you had known at the start? What might it be like if you could anticipate those unforeseen challenges?  What is it useful to take with you along

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20 Jun 2017
GDPR – Are you prepared?

Are you ready for GDPR? Or perhaps you don’t know anything about it – in which case you’re not alone. At an event with a group of finance directors a couple of weeks ago, over 90% didn’t know what GDPR is or how it might impact their organisations. If you’re not already thinking about what

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04 Aug 2016
An Opportunity to Learn more about Managing Projects

Do you understand enough about the fundamentals of how to manage projects successfully in your organisation?  Every organisation, large or small, does projects from time to time and a basic understanding of the management tools and techniques available can help ensure that your projects are successful. On 19th September 2016, Jane Royden will be delivering another

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10 Apr 2016
Associations World Congress 2016

IT Projects – is there a gap between aspiration and outcome? You do the project, but it’s not quite as you thought it would be – scope, costs and timescales have all increased and you still haven’t got the result you thought you’d get. At the same time, you may feel that there was a

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08 Dec 2015
‘Take a look’ at David Hart’s article in APM’s Winter 2015 Project magazine

David Hart discusses Visual Management For our colleagues who are APM members, please ‘Take a look’ at Winter 2015 issue of Project magazine from the APM.  Page 62. E AND H’s David Hart along with Egor Sviridenko from Targetprocess discuss how visual tools can offer a different way of presenting information and enabling control of projects, programmes

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28 Nov 2015
Start with the end in mind – whether it’s a wine cellar or a strategy for Syria

Two very different things this week have reminded me about how important it is to have a clear view of the ultimate objective of any project or initiative and to understand how, whatever it is we are establishing, will be used. The first was reading an article in a wine magazine about establishing your own

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11 Oct 2015
Implementing CRM Successfully – Find Out How the CSP did it on 4th November

It has been said that implementing CRM successfully in the Membership sector is the equivalent of finding the Holy Grail! But it needn’t be – find out how the Chartered Society of Physiotherapy did it at the 2015 MemberWise ‘Harnessing the Web’ conference in London on 4th November. Stuart DeBoos, CSP Finance Director, and myself will be there to

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09 Oct 2015
Planning Successful Strategic Change – using Appreciative Inquiry

Last week we ran a very successful workshop for the Membership and Association sector on planning strategic change, with a particular focus on using the Appreciative Inquiry technique. Why do our strategies for change so often fail to achieve everything they set out to do? How often have we seen change consultants who seem to

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