It has been said that implementing CRM successfully in the Membership sector is the equivalent of finding the Holy Grail! But it needn’t be – find out how the Chartered Society of Physiotherapy did it at the 2015 MemberWise ‘Harnessing the Web’ conference in London on 4th November. Stuart DeBoos, CSP Finance Director, and myself will be there to

Last week we ran a very successful workshop for the Membership and Association sector on planning strategic change, with a particular focus on using the Appreciative Inquiry technique. Why do our strategies for change so often fail to achieve everything they set out to do? How often have we seen change consultants who seem to

Can you accept the risk of your new initiative being more likely to go wrong than to succeed?  Not everyone does – other industries and sectors take a different approach! Last week I attended one of the regular monthly meetings of Britain’s Energy Coast Business Consortium (BECBC) in Cumbria, of which E AND H is

Tuesday 28th July at 16:00 BST.   For all Managers who know there must be a better way….. See the concepts behind visual management, a demo of the Targetprocess visual management solution for non-profit organisations, and ask questions about the system and the benefits. Click here to register your place.  For more information about Visual Management at

Attended the network meeting of Britain’s Energy Coast Business Cluster last week.  Diverse range of businesses there from nuclear decommissioning to accountants.  More on BECBC here www.becbusinesscluster.co.uk/ Image by Linda Bussey www.pixlb.co.uk

We have been invited to contribute to the MemNet conference in Canary Wharf next week (Weds 15th July)  – ‘Managing Your Information and Processes’.  Planning to deliver an interactive presentation with lots of tips and ideas for how you can use visual management for keeping your projects on track.  More details here: http://www.memnet.biz/events.asp

Following the success of our Visual Management event in London in May, we repeating the event as a webinar in July.  This will provide an opportunity to hear about the concepts behind visual management, see a demonstration of the Targetprocess visual management solution for non-profit organisations, and ask questions about the system and the benefits.

At an event we delivered last week it was suggested that a successful CRM project is the ‘holy grail’ for Membership organisations.  Why should this be the case?  After all, there are plenty of systems suppliers out there who claim to be able to provide CRM for the sector, and we know all the fundamentals

Details of our free Targetprocess Visual Management breakfast event in Central London on Wednesday 13th May have now been confirmed. Join us to learn more about Visual Management, and how it represents an easier way of keeping in control and managing work.  With lots of new ideas it should be a great way to start

We’re organising a free Visual Management breakfast event in Central London on 13th May for managers in the not-for-profit sectors.  If you’ve ever wanted: an easier way to manage your work and your teams, focusing on the things that matter to cut through the clutter and be able to visualise important information in an actionable