05 Sep 2012
The Truth About CRM – should we ban the ‘C’ word?

Is it time to think about CRM projects in a different way? The difference between failure and success – being clear about your CRM strategy, being organised, getting control, knowing when you are done – project management for CRM.

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04 Sep 2012
Are you getting the benefits you need from your projects?

Too often organisations launch into a project without really understanding what they need to do to get the result they want, as if somehow just doing the project will ensure benefits will follow.

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03 Sep 2012
Information and Data – Are you exploiting your biggest asset?

For membership organisations, as with many commercial businesses, what you know about your members is your biggest strategic asset. Are you using your information as effectively as you could be?

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30 Aug 2012
18 Mar 2011
APM Lens Presentation

Last Monday I joined my APM People SIG colleague Rob Sadler to deliver a presentation to the Coventry Branch of  the APM, about the new Lens Collective – A guide to seeing different perspectives in project management.  Read more at: and

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21 Feb 2011
Transformation Reality Check

We have recently established a major transformation programme with the London Borough of Havering that will deliver £20 million in annual revenue savings for the Council.  Cheryl Coppell – Chief Executive, London Borough of Havering said:   “E AND H has worked with Havering to initiate a solution that has meant we are now ‘ahead

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10 Feb 2011
Viral Change™

Is the alternative to slow, painful and unsuccessful management of change in organisations.  As an Associated Practice, E AND H are now accredited to conduct Viral Change™ programmes in conjunction with Viral Change LLP and The Chalfont Project.  In Viral Change™, a small set of behaviours spread by a small number of people through their networks

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08 Oct 2010
Is the Project Management Profession Relevant for UK Plc?

I’ve recently been nominated for election to the Board of the UK Association for Project Management (APM).  There is a discussion forum on the new APM website where members can ask questions of the candidates ( We were recently asked a very incisive question about the relevence of the profession and the APM in today’s

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05 Oct 2010
Project-Facing or Customer-Facing?

The phrase ‘becoming a project-facing organisation’ seems to me to be appearing in discussions across the project management community with increasing frequency.   Also, and perhaps associated with this, the focus on the importance of portfolio management has generated a perception in some circles that there should be a structured hierarchy in a project-facing organisation, where

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30 Nov 2009
Coaching to Improve Project Performance

The benefits of executive coaching are well known – with returns on investment of over 700% being reported in some surveys.  Many successful organisations now have coaching programmes for their executives and senior managers, but what about everyone else? The ability of organisations to deliver effective projects, programmes and change relies on performance at the

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