Organisations upgrading their membership systems or replacing CRM are increasingly moving to cloud-based Software as a Service (SaaS) membership solutions.  There are good reasons for doing this – flexibility, scalability, security, reducing the overheads of in-house IT, no longer having to worry about upgrades etc. – and of course it is the way the market

We were asked to deliver an expert briefing on this subject at the recent Associations Congress and Expo in London. The session proved very popular, so we thought we’d share a summary of our thoughts more widely. IT projects are always challenging, and unfortunately a large proportion still fail to deliver the intended benefits. Why

Embarking on a major digital transformation project with your organisation?  In our experience – it is usually something of a quest.  What didn’t you realise that you wished you had known at the start? What might it be like if you could anticipate those unforeseen challenges?  What is it useful to take with you along

Are you ready for GDPR? Or perhaps you don’t know anything about it – in which case you’re not alone. At an event with a group of finance directors a couple of weeks ago, over 90% didn’t know what GDPR is or how it might impact their organisations. If you’re not already thinking about what

IT Projects – is there a gap between aspiration and outcome? You do the project, but it’s not quite as you thought it would be – scope, costs and timescales have all increased and you still haven’t got the result you thought you’d get. At the same time, you may feel that there was a

David Hart discusses Visual Management For our colleagues who are APM members, please ‘Take a look’ at Winter 2015 issue of Project magazine from the APM.  Page 62. E AND H’s David Hart along with Egor Sviridenko from Targetprocess discuss how visual tools can offer a different way of presenting information and enabling control of projects, programmes

Two very different things this week have reminded me about how important it is to have a clear view of the ultimate objective of any project or initiative and to understand how, whatever it is we are establishing, will be used. The first was reading an article in a wine magazine about establishing your own

It has been said that implementing CRM successfully in the Membership sector is the equivalent of finding the Holy Grail! But it needn’t be – find out how the Chartered Society of Physiotherapy did it at the 2015 MemberWise ‘Harnessing the Web’ conference in London on 4th November. Stuart DeBoos, CSP Finance Director, and myself will be there to

Can you accept the risk of your new initiative being more likely to go wrong than to succeed?  Not everyone does – other industries and sectors take a different approach! Last week I attended one of the regular monthly meetings of Britain’s Energy Coast Business Consortium (BECBC) in Cumbria, of which E AND H is

Tuesday 28th July at 16:00 BST.   For all Managers who know there must be a better way….. See the concepts behind visual management, a demo of the Targetprocess visual management solution for non-profit organisations, and ask questions about the system and the benefits. Click here to register your place.  For more information about Visual Management at