Blog

10 Apr 2016
Associations World Congress 2016

IT Projects – is there a gap between aspiration and outcome? You do the project, but it’s not quite as you thought it would be – scope, costs and timescales have all increased and you still haven’t got the result you thought you’d get. At the same time, you may feel that there was a

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11 Oct 2015
Implementing CRM Successfully – Find Out How the CSP did it on 4th November

It has been said that implementing CRM successfully in the Membership sector is the equivalent of finding the Holy Grail! But it needn’t be – find out how the Chartered Society of Physiotherapy did it at the 2015 MemberWise ‘Harnessing the Web’ conference in London on 4th November. Stuart DeBoos, CSP Finance Director, and myself will be there to

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09 Oct 2015
Planning Successful Strategic Change – using Appreciative Inquiry

Last week we ran a very successful workshop for the Membership and Association sector on planning strategic change, with a particular focus on using the Appreciative Inquiry technique. Why do our strategies for change so often fail to achieve everything they set out to do? How often have we seen change consultants who seem to

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21 May 2015
The ‘Holy Grail’ of CRM?

At an event we delivered last week it was suggested that a successful CRM project is the ‘holy grail’ for Membership organisations.  Why should this be the case?  After all, there are plenty of systems suppliers out there who claim to be able to provide CRM for the sector, and we know all the fundamentals

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